Evaluation of Internal Control under Risicar method: Case banking services

Abstract

Fundamental prop in a financial institution is the area of bank services key point of contact that the client has with the
institution, during the first five minutes, it will depend on the official if it gains or loses a potential client, this way it
is considered that all the processes that tend to offer the different products and services should be of quality, should
expire with the expectations and needs and there do not leave aside the excellence in the attention to the client which are
established by the financial institutions of the country. The biggest interest in the present work is that it is a contribution
and application guide by means of an effective tool of evaluation of the internal control called the method Risicar, with a
view to deepening and prop improves the different processes inside a way financial institution in the field of bank services
with the potential risk of the bad attention, and other threatening factors like the wash of money, the notable risk in the
virtual banking and electronic channels, between others. The process initiates with the identification of the risks based
on the internal and external context this information it will help to generate the stage of the macro processes and later
each of the processes inside the area of bank services as they are: Opening of accounts, checkbooks, modification of
information, immobilized accounts, virtual banking and electronic channels, as soon as the evaluation of the risks was
generated realizes the presentation of results and interrelation of the proposed study, this way to obtain the biggest risk
and in the same way the process that generates more risk in the field of bank services. With this information it is possible
to improve the procedures, to recommend the actions to take to answer to the detected bankruptcies and to give training
to all the collaborators of the analyzed department.