Auditoria institucional de calidad. Una experiencia práctica

Abstract

The Technical University of Cotopaxi has been implementing its Quality Assurance Management System based on four processes: audit of the career and program environment, audit of learning outcomes, comprehensive faculty evaluation, and institutional audit. The objective of this work is to present the methodological framework used and the partial results of the phases that have been conducted up to the date of this presentation, especially since in this process, the quality indicator system, SiGAC platform, the participation of external peers, and focus groups of external stakeholders were implemented. One of the commitments of the Technical University of Cotopaxi is to articulate the self-evaluation carried out by the administrative and academic departments with the quality audit led by the Quality Assurance Department, utilizing the Bank of Internal Evaluators established over the past two years and the formation of quality committees in which all internal stakeholders participate. In this regard, it is satisfactorily valued that 17 quality committees have been formed for this institutional quality audit with the participation of 74 people, including authorities, students, faculty and administrative staff, nine internal evaluators, and four external peers from public universities within the framework of specific cooperation agreements on quality issues.